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Our guarantees
Carefree enjoyment of every experience
Every experience or journey begins with professional organization behind the scenes. That is why it is essential that everything is not only inspiring, but also reliable and well-managed.
Through affiliation with recognized industry organizations and guarantee funds, our programs meet clear quality standards and bookings are financially protected.
ANVR
Barentszen, Marathons International, and HDM Sports are members of ANVR, providing you with extra security and protection.
This means that we meet strict quality requirements, apply transparent terms and conditions, and work with reliable travel partners. This ensures you receive clear information, professional service, and excellent support for any questions or issues.
SGR(Z)
This SGR(Z) guarantee ensures that your prepaid travel costs will be refunded if the counterparty is unable to fulfill the agreed performance due to financial insolvency. If the agreement includes transport and the destination has already been reached, the return journey will be arranged.
Since February 1, 2021, a contribution of €5 per person per booking has been mandatory for every trip booked with an SGR-affiliated travel organization. This makes it possible for you to continue traveling without worry.
Calamities Fund
Barentszen and Marathons International are affiliated with the Stichting Calamiteitenfonds Reizen (Travel Calamities Fund).
The Calamities Fund guarantee means that as a traveler participating in a trip to which the guarantee applies, you:
- will receive a refund of (part of) your travel sum if we are unable to execute the trip, or cannot execute it fully, due to a calamity;
- will be reimbursed for necessary additional costs if we must adjust the trip or repatriate you prematurely due to a calamity.
A calamity is defined as an abnormal event caused by civil unrest or a natural disaster.
Questions about guarantees or conditions?
Would you like to know more about the guarantees, conditions, or how everything is organized behind the scenes? Please feel free to contact us for more information.
